Careers | DNI Security

DNI (Do Not Intrude) is a pioneering mobile security app that utilises authentication codes to manage access to buildings, providing a secure and convenient solution for individuals and businesses. Our platform eliminates the need for incessant phone calls by allowing users to generate entry codes for visitors and receive real-time notifications on their smartphones.

Join Our Team as a Customer Support/Sales Representative

We are looking for a dynamic individual to fill the position of Customer Support/Sales Representative at DNI. Join us and play a crucial role in ensuring our users have a seamless experience with our mobile security app.

Job Overview

As a Customer Support/Sales Representative at DNI, you will be responsible for handling customer inquiries, providing assistance, and promoting our premium features to potential users. This position requires excellent communication skills and a passion for delivering top-notch customer service.

Qualifications

Proven experience in customer support and/or sales roles.
Strong communication and interpersonal skills.
Familiarity with mobile apps and technology.
Ability to work in a fast-paced environment.
Goal-oriented and results-driven.

Benefits

Competitive salary with performance-based incentives.
Opportunities for career growth and advancement.
Training and development programs.

Learn More

Job Responsibilities

Customer Support

Respond promptly to customer inquiries via email, chat, and phone.
Address customer concerns, troubleshoot issues, and provide solutions.
Guide users through the app's features and functionalities.

Lead Conversion

Engage with leads generated through Facebook Ads.
Effectively communicate the value of DNI Security App and its premium features.
Convert leads into satisfied customers through persuasive selling techniques.

Sales Outreach

Proactively reach out to potential users to showcase the benefits of DNI.
Conduct product demonstrations and presentations.
Collaborate with the marketing team to strategize and implement effective sales campaigns.

Product Knowledge

Stay updated on the latest features and updates of the DNI Security App.
Provide users with accurate and comprehensive information about the app.

Documentation

Maintain detailed and accurate records of customer interactions.
Document user feedback for continuous improvement of the app.

Collaboration

Collaborate with cross-functional teams, including marketing and development, to enhance user experience.
Provide insights from customer interactions to contribute to product development.

How to Apply

Interested candidates should submit their resume and a cover letter detailing their relevant experience and why they are interested in joining DNI. Please send your application to favour.o@dnibyoctavia.com

DNI is an equal opportunity employer. We encourage candidates from all backgrounds to apply.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.

Apply Now